We love hearing from you!

If you have any questions, please check out our FAQ section below. If you can't find the answer please contact us!


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Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and times vary by destination.

Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days within the US. International shipping times vary by country.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free shipping on orders over a certain amount.


Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information.


Q: How do I place an order?
A: You can place an order by browsing our catalog, adding items to your cart, and checking out through our secure payment process.

Q: Can I modify or cancel my order after it has been placed?
A: You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible.


Q: How do I know what size to order?
A: Please refer to our size guide on each product page for measurements and fit information. If you need further assistance, contact our customer service team.

Q: What materials are your clothes made of?
A: Detailed material information is listed on each product page. We use high-quality fabrics to ensure comfort and durability.

Q: How should I care for my clothes?
A: Care instructions are provided on each product page and on the garment's label. Generally, we recommend following the washing and drying instructions carefully to maintain the quality of your apparel.


Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached.

Q: How do I make a return?
A: To initiate a return, please visit our returns page and follow the instructions provided. You can also contact our customer service for assistance.

Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors of the same item. Follow the return process and specify your exchange preference.


Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and store your information for faster checkout in the future.

Q: How do I create an account?
A: Click on the "Sign Up" button at the top of our homepage and follow the prompts to create an account.

Q: How is my personal information used?
A: We use your personal information to process your orders, improve your shopping experience, and communicate with you. We do not share your information with third parties without your consent.


Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.

Q: How do I use a discount code?
A: Enter your discount code at checkout in the "Promo Code" field, and the discount will be applied to your order.


Q: How can I contact customer service?
A: You can reach our customer service team by email at [Customer Service Email] or through our contact form on the website. We aim to respond within 24 hours.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 6 PM (Your Time Zone).